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At CheckIn, your seamless travel experience is our utmost priority. Whether you have a query or feedback, our team of dedicated travel concierges is ready to guide you every step of the way.
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FAQ
Navigating through travel bookings can bring up a lot of questions. We've compiled a list of the most frequently asked questions to help you understand our processes and services better. If your query isn't answered here or if you need more specific information, please don't hesitate to reach out to us directly. Our dedicated team is always here to assist you and ensure your travel experience is seamless and enjoyable.
Booking & Reservations
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The $25 voucher will be issued when CheckIn can’t beat a deal that a customer has sent through as a screenshot. The hotel must be a bookable hotel that CheckIn has access to. The voucher must be made on new bookings in the future within 3 months of the voucher being issued. The voucher will have an issue date on it.
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Being a personal concierge service, we aim to get back to you within 24 to 48 hours.
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Each booking comes with its specific terms and conditions. Always refer to the booking terms in your quote from us. Cancellation fees are determined by the property and will be mentioned in your cancellation policy.
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No, all our bookings must be made through our online form to ensure we have all the necessary details for a secure booking.
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Only after you've accepted our best price quote will we request your credit card details through our online portal to secure the booking.
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Yes, instant purchase bookings require payment when you accept the quote. Their rates are dynamic and can change quickly.
Pricing & Fees
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The charge could be a pre-authorisation, deposit, or prepayment. A pre-authorisation is a temporary hold on your credit card, while some properties require a deposit at reservation time.
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Taxes depend on the property and location. Once you confirm your booking, we can advise on any extra taxes.
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It includes all facilities listed under the room or accommodation type. Details like breakfast, taxes, or service charges will be shown when comparing options and in your confirmation email.
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No, checking hotel accommodations with us is entirely free.
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In the rare instance that we can't get you the best price or if you choose not to take the best deal, no voucher will be issued. However, if it's on our end, we'll send a $25 voucher for your next booking with CheckIn, valid for 3 months from issuance. Regardless of the outcome, we can't wait to serve you next time.
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When applicable, an Itinerary planning fee is incurred, serving as a credit towards your final booking. Similar to any service industry, our time is precious, and the booking fee ensures that our efforts are valued, ensuring meticulous planning for your holiday. The planning fee is normally towards more complex itineraries.
We are with you every step of your journey, from your initial planning session to your return home. We leave no stone unturned and stop at nothing to ensure your journey with us is safe, worry-free, and perfectly matched to you.
Payment & Security
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You might be charged a prepayment as per the property's policy outlined in your booking. It's best to check your booking confirmation these details.
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Payments are processed through a secured gateway via our travel group Savenio or our preferred partners.
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We accept Visa, Mastercard, American Express, PayPal.
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Most of our bookings do not attract a credit card fee. In the case that there is a merchant fee (starting from 1.2%) we will advise you and let you know other payment options to try and avoid this fee.
Services & Offerings
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We cater to global destinations, helping you find exquisite hotels worldwide.
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Absolutely. While our core focus is on hotel bookings, our in-house travel advisor from Savenio can handle comprehensive holiday bookings, send us an email if this suits so we can organise your dream holiday.
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A Double Room features one double bed, while a Twin Room has two single beds. A Double/Twin room can be set up as either.
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Yes, we offer car hire services. Each booking has its own set of terms and conditions, which you can find in your quote. The services are REFUNDABLE based on the specific terms associated with each booking.
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This depends on the rate type of your hotel booking and its terms and conditions. We recommend securing travel insurance to cover unforeseen circumstances.
Additional Services & Queries
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Kindly visit our 'Contact Us' page and click the 'Email Us' button. Please remember bookings are only made via the form.
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Yes, follow us on both platforms under the handle "Checkin".
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Each room or accommodation has its own breakfast policy, which will be evident in your confirmation email. It depends on the room rate you are securing.
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Most hotels provide free Wi-Fi, but it's best to check the specific hotel's policy.
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These times vary by hotel. Refer to your booking details for specifics.
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This depends on the property's policy and might come with additional charges. Please specify your needs in our booking form.
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Packages aren't our jam. Our primary focus is comparing hotel prices to get you the best value.
Still Have Questions? Let Us Guide You!
Don't see your question listed above? No problem. Our dedicated CheckIn team is ready and waiting to assist with all your travel needs. Reach out today and let us turn your dream trip into a reality.